Super 8 Motel

Write a Review480-288-8888

Buyer beware - the staff at the Superstition Inn and Suites is not only unreliable, but completely unaccountable for their mistakes. I will freely admit I have no authority to review the accommodations at this facility, and I never will after the experience I had with them yesterday.



Looking forward to the Lost Dutchman race and knowing how busy the hotels in the area get with the flood of people coming into town for the race, my husband and I booked our room 3 months before our anticipated stay. We booked by phone, directly with hotel staff. Just to be safe, we called the day before our trip to AJ to confirm our reservation. The staff not only confirmed our reservation, but gave us a confirmation number. 24 hours later, we arrived to the hotel desk after a long drive only to be told they couldn't find our reservation. The desk clerk, Angela, kept telling us "Oh I remember you calling, because I remember your name!". Yet she still could not find our reservation, or explain why it had been CONFIRMED if it wasn't in the system. She said, "Well as a plan B I can give you the names of some other hotels (some quite far from AJ, I might add) that MIGHT have accommodations. At least your credit card hasn't been charged". Seriously? Eventually they found our reservation in the system and claimed it had been cancelled. By whom? Who knows. It certainly wasn't by us.



Now, I would have been upset with any hotel who botched our reservation, especially on a weekend with no other rooms available for miles around. But I understand that humans make mistakes, and if we had been told there was a problem when we called to confirm the DAY PRIOR to our trip, we would have had the opportunity to find an alternative hotel or to drive to AJ the morning of the race instead of the day before. What is unforgivable, to me, is the fact that they CONFIRMED our reservation the day before and waited until we drove 90 min to AJ to tell us there was a problem. Then, to top it off, we got no apology. We just got a smug "Well, we are booked. The best I can do is give you a discount on a future stay." Useless.



So we had to turn around and drive back to our home in NW Phoenix to stay the night and drive right back to AJ the following morning. In addition to costing us 3 useless hours on the road, a tank of gas, and several additional hours of sleep before our race... the Superior Inn and Suites nearly ruined our race experience. Thank goodness we did not live so far away that our only option was to book one of the last remaining $400 hotel rooms 45 min from AJ.



Don't trust these people or their meaningless confirmation numbers.

Hardest bed I've attempted to sleep on! Complimentary breakfast fair to poor.