Cell Block

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CLOSED NOW - Opens at 10:00am

Terrible experience... Arrogant, incompetent, and unapologetic.



The $35 job that should warn you not to take your electronics here for repair.



Called on he phone and ordered a new battery for my HTC (they took a deposit and ordered), one week later went in to the store and they had no record of the battery being ordered (even though my card was charged) they made an apology and ordered the battery. Received a phone call that the battery was in... dropped the phone off and returned 2.5 hrs. later, and they informed me they had the wrong battery... blamed on the supplier shipping the wrong battery, but probably they ordered the wrong battery (now I'm two weeks dealing with a failed battery). I ask for a refund of the deposit and the person at the counter (the owners son) is now copping a really bad attitude. He brings me my phone back from the back room and hands it to me, I ask "where the cover" he tells me "there was no cover on this phone when you dropped it off", I tell him "yes there was, you took it off right in front of me"... eventually he tracked it down, put it back on (one edge now will not snap shut), he says nothing, not "Gee, sorry about that, we're super busy and I forget you did have a cover.. my apology" NOTHING. Another guy comes out and starts apologizing and says "sorry, it's the owners son..." but at this point it's to late for me. The owners son is arrogant, treats his customers like "I'm doing you a huge favor", should probably be sweeping the place and taking out the trash, vs. dealing with the customers.

I just got my iPhone 5S screen fixed here at Cell Block. This is the 3rd time I've broken my screen (which is a personal problem lol) but this is also the CHEAPEST I've paid to have it repaired. Their customer service is excellent and they are always happy to help you out. And I can't forget to mention that they are true professionals and my phone came out brand new. I would hate to break my screen again but wouldn't mind coming back here for it either!