Emerald Point Assisted Living

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OPEN NOW - Closes at 5:00pm

Buyer beware.

My mother had not been at Emerald Pointe for three months when the administration wanted to increase her level of care and fees by $850 per month.

First, she required more supervision than was expected so they added $200 to her fees.

Then, when the doctor decided her medication had to be administered by them, they added $600 more per month.

Next, everyone's cost increased $50 across the board.

I called the facility administrator and emailed her to ask for a breakdown of the $600 fee. I called the nurse and asked for a breakdown. I called the accounting department and asked for a breakdown of the costs. None of my calls or emails were returned. In frustration, I tried to call headquarters. I received no response whatsoever. This tells me there was no legitimate reason for the increase.

This organization is understaffed and poorly managed. I walked into the lobby one day to find two residents fighting. There was no aid or employee to be found. I ushered the women to their rooms and had to go searching for help on the second floor. Rarely if ever was the first floor covered when I entered the facility.

Please check with local physicians to inquire about this facility before placing someone you love here.