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We are a Chantilly, Virginia-based solid surface countertops fabricator with our main facility and showroom at 14154 Mariah Court. We supply affordable exotic stone products, including granite, quartz, quartzite, Silestone, Dekton, and Cambria, to the home improvement, remodeling, kitchen, and bath industries. We also provide full kitchen and bathroom remodeling services with expert craftsmanship. Our warehouse stocks a wide range of exotic stones, and our design team helps customers find the perfect match. We proudly serve Northern Virginia, Maryland, and Washington D.C., working with homeowners, builders, and contractors on custom and semi-custom projects.

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Reviews

A
abouelregal

04/10/2012

Provided by YP.com
I was told on the phone by an ...

I was told on the phone by an employee of Granite Marble Express that based on the measurements that I provided of my kitchen (I had an accurate blueprint done by the Home Depot from their quote) that the total materials would cost me $1,200. Based on this competitive quote given to me by Granite Marble Express, I put down the required deposit of $573 and was told that someone would call me to schedule a consultation. After a week of no phone call, I contacted the company and was told that someone would contact me in 2 days. Again, no one called me so I had to call the company and FINALLY had someone contact me and schedule the consultation. Based on the consultation, I was given a quote of $1,832, over $600 dollars more than my original quote. When I asked why, they told me that they needed extra material for "the corners, ends and extra edges" , 50% extra for just some "extra edges" does not make any sense, so I asked for a refund. I was expecting a full refund, as I was informed I would get, but was credited $473. I was told that the refund was $100 less because of the consultation and "gas" spent to get their folks out to my home to measure and conduct a 5 minute consultation.



Three things wrong here, and the reason this company is unethical and in the business of RIPPING PEOPLE OFF

1 - I had to continuously follow up after putting my $573 deposit down just to schedule a consultation

2 - I was quoted nearly 50% more than the original price given to me, and based on the correct measurements provided

3 - Promised a full refund but had $100 withheld because of a "consultation fee" that was not disclosed to me. Thanks Mr. Sales Manager (John)

More Business Info

Hours
Regular Hours
Mon - Fri:
Brands
silestone
Payment method
master card, visa, cash, discover, amex
Categories
Granite, Bathroom Remodeling, Counter Tops, Kitchen Planning & Remodeling Service, Marble-Natural, Masonry Contractors, Tile-Contractors & Dealers
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