Granite & Marble Express

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I was told on the phone by an employee of Granite Marble Express that based on the measurements that I provided of my kitchen (I had an accurate blueprint done by the Home Depot from their quote) that the total materials would cost me $1,200. Based on this competitive quote given to me by Granite Marble Express, I put down the required deposit of $573 and was told that someone would call me to schedule a consultation. After a week of no phone call, I contacted the company and was told that someone would contact me in 2 days. Again, no one called me so I had to call the company and FINALLY had someone contact me and schedule the consultation. Based on the consultation, I was given a quote of $1,832, over $600 dollars more than my original quote. When I asked why, they told me that they needed extra material for "the corners, ends and extra edges" , 50% extra for just some "extra edges" does not make any sense, so I asked for a refund. I was expecting a full refund, as I was informed I would get, but was credited $473. I was told that the refund was $100 less because of the consultation and "gas" spent to get their folks out to my home to measure and conduct a 5 minute consultation.



Three things wrong here, and the reason this company is unethical and in the business of RIPPING PEOPLE OFF

1 - I had to continuously follow up after putting my $573 deposit down just to schedule a consultation

2 - I was quoted nearly 50% more than the original price given to me, and based on the correct measurements provided

3 - Promised a full refund but had $100 withheld because of a "consultation fee" that was not disclosed to me. Thanks Mr. Sales Manager (John)