SpringHill Suites by Marriott Cheyenne

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Avoid! I would not recommend staying at this location. The noise from I-80 is horrible and the walls are paper thin. I could hear every TV, music, and every conversation from surrounding rooms. I was traveling with my kids and selected this Marriott based on the available room and for the pool. The pool was closed. This is the one thing kids look forward to. It is frustrating to arrive for certain amenities and they are not even available. I asked for some type of compensation and the gentleman at the front desk looked like a deer in headlights and that he would need to speak with his manager. I asked twice with no response. On checking out, I wasn't even asked how my stay was.

The property itself may be a nice place to stay, unfortunately we never got that far. I had called the night before arriving to make a reservation, and the man that answered the telephone had an apparent attitude then. He seemed to be inconvienenced by my call and told me that he was unable to place the reservation for me, and I would need to book online or call central reservations. I called the central reservations and spoke to a very friendly & helpful lady who seemed very thorough. Unfortunately she booked the room for the same night I called, not the following evening as requested & confirmed by her on the phone. When I arrived to check in, I was told in a very snide matter of fact way that my reservation had been cancelled, and he had no rooms now so there's nothing he is able or willing to do to help. The manger was called to the front counter to help him confirm that my credit card had not been charged , and she was equally unhelpful & rude. He recommended that we go find a different hotel in town,saying that it would be cheaper anyways! WOW..what an asset to Marriott !! RUDE... RUDE... RUDE