Ira Collision Center

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I drive a lot and I have been rear-ended approximately 6 times in the last 4-5 years. I have always used Ira Collision Center for my repair. The work has always been great, the promptness has always been there and the communication, except for this time has always been there. For two weeks, I left messages to find out the status of my repair and not one phone call was returned. I finally called the Ira car dealership and requested that they get involved as my company has purchased over 13 cars from them over the last 8 years. Once they got involved, I had an answer within one hour. I will add that this is the first time that this has ever happened and I don't believe that it is indicative of them as a business.