Guesthouse Dothan
1075 Ross Clark Cir, Dothan, AL 36303
Reviews
11/19/2012
Provided by YP.comOn 10-26-2012 I and my wife checked into the GuestHouse in Dothan, Alabama. At first everything seems like a normal room. Went to put stuff in the fridge and notice it was really rusted on the top- not a big deal the inside looked clean. Started to put water in the tub and realized it had some kind of white substance all over it-Strike one! While putting thing in the night stand we seen a roach, tried to take a picture of it and move the nightstand and found clothing that must have been there for a very long time-Strike 2. We went to sit down on the bed to eat and decide if we were going to stay and found blood on the top comforter (in plain sight)-Strike 3. We picked up a survey form to take with us as we went to leave only to realize that it had been filled out in January and never retrieved (bottom comment- “I see bugs in my room”)
We went to the front desk to explain and show the picture of each above item off my cellphone (which I still have-would of included but got to buy an adapter to retrieve the pics-but will if need to make a change). We had been there about 30 min to unpack and pack back up and the manager on duty would only refund about 60% of our cost. Let my wife talk to her and they agree to refund the whole amount but only after we gave them the completed survey we had found. We spent until 12:00 until we could find another place to stay that we could afford ( GuestHouse said they couldn’t take it off the card until Monday).
When we returned home the next day we called the corporate office to make them aware of these issues, thinking that if someone was making my name so bad I would do something to ratify this issue. I receive this e-mail in response.
Hello Mr. Harper,
I appreciate you contacting the corporate office as your experience is important to us and we appreciate your business. I will be happy to send the pictures you have to the hotel with your complaint asking the manager to contact you.
Sincerely,
Tammy Small
Boomerang Hotels
GuestHouse International
Settle Inn & Suites
Customer Care Department
[email protected]
My only issue is this is that the hotel manager was on duty and they know how they are keeping the rooms and presentation of the place, but it is your name that is being destroyed as I will never stay at this place again, going to forward this to yp.com reviews and will show up to all of my social networking friends.
In closing I would like to thank GuestHouse of Dothan, Alabama for ruining the one of the few nights a year me and my wife get to spend away from our five children, on our 8th Anniversary.
More Business Info
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
Fax: 334-671-7190
TollFree: 800-214-8378
Phone: 334-671-2809
- Payment method
- master card, visa
- AKA
GuestHouse International
Guesthouse International Inns
- Other Links
https://www.redlion.com/guesthouse-extended-stay/al/dothan/guesthouse-dothan
https://www.stayinns.com/guesthouse-extended-stay/al/dothan/guesthouse-dothan
- Categories
- Hotels, Lodging







