AA RAPID Plumbing, Air Conditioning, Heating

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On May 19 2020, my wife discovered that we did not have any hot water while attempting to bath our two year old daughter. The next day, I did research and found AA Rapid Plumbing which seemed to have good reviews. I called and made an appointment with them to come on May 20. The technician looked at our water heater and informed us that it could not be repaired but needed to be replaced. My wife and I inquired about the cost and the tech indicated that someone would get back to us the following day with a quote. Additionally, the service appointment cost $89 which was not going to be refunded if they completed the work. On 5/21, I had not received any phone calls. I called the office number twice which went to voicemail and on the third call, I got through and the customer service agent informed me they were waiting on a third party to get back to them with the quote. I called later in the evening but only went to voicemail again. Currently, we never received any communication on the status of our request and subsequently contacted another plumbing outfit to do the water heater replacement and they were able to refund the $69 (not $89) service fee. Overall, I would never recommend this company to anyone based on their lack of professionalism and communication with the customer. It appears they were more interested in earning a quick buck at our expense rather than trying to help and resolve our plumbing problem. I gave one star rating but would have given no stars if possible.