Pizza Hut

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Not even worth a start, always a problem. First a driver threw change back at my 10 year old, then they forget a ordered item at 11, couldn't get it to me because they were closing, and now ordered something online with 3 hr wait and it states to call if want to cancel, well hard to do when no one answers the phones! Then when I do get a hold of someone, they say its 18 orders and only 4 drivers, well you manages that? Or is it the customer fault?