Comfort Basement

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Amanda, the scheduler for this company scheduled an estimate for a foundation repair on 11/20/15 and shortly after I emailed a copy of an engineer's report and general inspection for this home (a cash purchase) I intend on settling on later this month. Today (11/21/15), the estimator called at 12:30pm to ask if we could meet earlier. At that time, I told him he would have to contact the real estate agent to confirm with him because I don't have access to the home and that he is traveling a long distance from New Jersey. I told him that he should have that person's phone number and email address because Amanda had CC'd confirmations to us both the day before. Following, the estimator called back with the owner on the phone saying that since I don't own the property there would be a fee for the estimate. I explained that this was a precarious situation because this was not noted the day before and that I felt they were coercing me into a fee (that is easy for me to pay because I am purchasing the home for cash and an engineer has already assessed this minor foundation concern). The estimator then contacted the owner who indicated I could either pay the fee or cancel the appointment. I noted I would pay the fee but report the incident on Angie's List. The company replied saying in that case they are not coming at all and the owner and estimator disconnected the call. I am stunned by how they react to accountability. That is, be wary because this company appears to get defensive and engages in tricky practices. I can see a situation where they convince consumers to buy product and then coerce you into more product and disappear after you ask questions, present logic or hold them accountable. I would try other rated foundation companies and avoid this one at all costs. They seem friendly and promise discounts, but as a consumer, this isn't worth it when working with someone who treat customers so unprofessionally. In this case, it did not matter that they made a commitment, they completely disregarded that commitment using a fee that I was willing to pay as an excuse. Again, they called to ask if I could meet earlier (making it convenient for their schedule), tried to coerce me into a fee (which was never mentioned before but that I gladly offered to pay), then disconnected the call and ignore my call (sending it to voicemail) thereby cancelling/no show just 1.5 hours before the commitment. PLEASE AVOID THIS COMPANY ESPECIALLY IF YOU'RE LOOKING FOR A PROFESSIONAL AND COMMITTED COMPANY. I've owned several homes and am committed to quality work and have used Angie's List for 6-7 years and I have never encountered this before, AVOID AVOID AVOID. Try at least 7 other highly rated companies before taking the RISK of working with this one.