Lansing Cleaners

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CLOSED NOW - Opens at 7:00am

I went against my better judgement in using this cleaners and I will never make that mistake again. After somehow losing a pair of pants - half of a very expensive set, the owner did all but verbally abuse me for inquiring how they were going to make it right. She raised her voice at me and told me that if they turned up she'd tell me, but not to expect anything else. I've never met a more arrogant woman in all my life. Call me crazy, but if they lost them, then they should replace them, and the owner should have treated me with a little more respect. On top of everything else, she still demanded that I pay for the other items which were dry cleaned, saying that she wouldn't charge me for the pants that they lost.....how nice of her. If you believe in true customer service, bring your dry cleaning some place else. People like this should not be allowed to own a business.

i took some drapes to lansing cleaners 7-14-2010 and was told i could pick them up on sat. 7-17-2010 after 4;00 p.m. when i went to pick them up i was told they would not take check because they just started a policy not take a check unless it was approved by the owner who was not there, even though i had I.D. so i have to wait until monday to pickup my drapes. I think this is very poor policy and myself and my family will not be taking our cleaning to lansing cleaners any more and also any friends i can convince,that is my POLICY! A business should post thier policy ,then i would not have a problem with it.