Shaw Tim

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CLOSED NOW - Opens at 9:00am

I am a former client and this agency is poor in just about every area. I'm not sure how they have any clients in small city like Ft Myers. I experienced the following: -Very slow or non-existent communication. Most of my voice mails and emails were either never returned/replied or took more than several days to get a response. -Very slow quote TA on existing policies. After finding out my insurance premium had doubled with a provider the agency was writing business through, I was told it would take at least 4 days to get a quote from a any other company they represented. I received quotes from multiple companies outside the agency within minutes and was issued a policy at the quoted rate (over 50% less than what I was paying). -Poor customer service. When an independent insurance agency is aware that a certain provider has jacked their rates through the roof, they should contact existing policy holders upon renewal with quotes from other companies. ***edit for Tim's response- I am a real former client and am not working with a competitor.

I am a former client and this agency is poor in just about every area. I'm not sure how they have any clients in small city like Ft Myers. I experienced the following: -Very slow or non-existent communication. Most of my voice mails and emails were either never returned/replied or took more than several days to get a response. -Very slow quote TA on existing policies. After finding out my insurance premium had doubled with a provider the agency was writing business through, I was told it would take at least 4 days to get a quote from a any other company they represented. I received quotes from multiple companies outside the agency within minutes and was issued a policy at the quoted rate (over 50% less than what I was paying). -Poor customer service. When an independent insurance agency is aware that a certain provider has jacked their rates through the roof, they should contact existing policy holders upon renewal with quotes from other companies.