Shell

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This gas station/service center has the best customer service! I work nights and needed an oil change between shifts because I was leaving town that weekend. Joe got my oil change done the same day, and drove me home so I didn't have to wait for the bus in the cold. And my car was vacuumed, too!! Amazing service, I will definitely be coming back!

I pulled into the Shell Gas Station at 2800 SW Sam Jackson Park Road at about 5:10 pm yesterday, Thursday, July 31st. The attendant, a young white man about 5'6 short dark hair, talking on the phone, walked away when I pulled up. There was one other car getting gas. After a short wait, the attendant reappeared and I waived at him to let him know I needed service. Another car pulled into the station for gas. The attendant walked up my window, stood there and looked at me, said nothing to me and continuing to talk on the phone. I let him know what I needed, he took my card, continued to talk on the phone and eventually helped the other customer. I had to waive at him again to get his attention to finish my transaction and let him know that I was in a hurry. He told me "I'm sure all these 'parkers' are also in a hurry". I told him that I was sorry that I had interrupted his phone conversation and he let me know that "if you knew who I was talking to... 'gas station management' you wouldn't be concerned about his conversation". He then told the caller "Did you hear what I just told her.....?"



This arrogant, disengaged and disrespectful young man will ensure that I never do business of any kind again. I'm appalled that your company (or anyone else) would employ this individual.