Energy Alternatives - Fireplaces & Spas

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I've been trying to get energy alternatives to come out and service and repair my gas fireplace for the last two months. Their story is that they are 2 months backlogged. I said "good I should be at the top of the list, because I placed my service order two months ago." I'm still waiting for service and for the owner to call me back. If you are going to buy something from them I hope you don't need it serviced anytime soon.

My pellet stove stopped self igniting. Energy A representative misrepresented that he could not reach manufacturer. I called myself and was quoted $183 for replacement kit. Energy A later told me that this part would cost me $357 through them plus $175 to just visit my mountain home. Avoid this Company or open your wallet wide.

I had went into Energy Alternatives and knew nothing about fireplaces other than I wanted one and the sales man was very knowledgeable about the product he helped me pick out the perfect fireplace. Thank you so much Kris for your help .Thanks , Sandy

I used Glenn and Rodney from this company and both were friendly and helpful at first. My hot tub still sits unrepaired and they don't even know if it was something Glenn or Rodney failed to repair.



But since I did not purchase my hot tub from Energy Alternative I was put on their low priority list. Glenn never showed up when he committed to showing up and then Rodney would never show up when he committed to showing up.



I called the store and expressed my disappointment and was reassured that he would find out the problem and get back with me. It has been two weeks later with no explanation or repair done. This is an unreliable business don't be fooled by their friendly, willing attitude!