Performance Toyota Parts

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This is a BUYER BEWARE dealership and here is why. We came to an agreement on a 2008 Ford Taurus Limited with 47K miles on Saturday July 7, 2012. ($12,500 and two new tires for the rear.) This was not a great deal but it was not a bad deal either. It was a fair deal. The car passed Pennsylvania inspection. By Wednesday, financing was complete and we went to pick up the car. They had not put on the new tires on the rear when we picked it up and offered me $200. I had not done homework to see what two tires would cost and because we did not have time to wait around for them to put on the tires (they knew I was coming on that day at that time), I accepted the offer. They had gave me no reason at that time to think they would take advantage of me. I found out later that night the cheapest tires I could find were $165+tax. OK I learned my lesson on this part of the deal. Because we live in Maryland it must pass the Maryland safety inspection before we can get the license plates. The very next day we took the car to my mechanic that I use for all my vehicles (very trustworthy) and this PA inspected vehicle’s rack (of the rack and pinion steering) had too much play plus the left rear hazard, turn signal, and stop light were burned out. Thus it failed inspection. Total cost to repair minus the inspection cost was about $800. (I had expected there to be about $200 but not this much.) These safety items had to be repaired in order to get the license and title in Maryland. When confronted the salesman who I worked with Greg Deland would not return any calls or emails on this topic. The sales manager, Dennis McNamera, basically delayed me for a week or so and finally pulled their PA inspection record. Since that report that their mechanics (I assume) performed had none of the problems indicated, he basically told me they would do nothing and I was on my own. They do not back the used cars that they sell. I would not recommend this dealership to anyone. BUYER BEWARE.

I spent alot of energy shopping around & I just should've started with Performance Toyota. They were very knowledgeable and accomodating. They made my car buying experience fun as well. I love my car and the people who got me in it.