AT&T Store

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OPEN NOW - Closes at 8:00pm

I ordered U-verse with every channel you have with U-verse Internet and phone on November 28th and was given a install date of December 8th. On December 6th I was contacted by your customer service and told that you don't have service in my area and my order was cancelled. I went back up to the store and got the issue fixed and was told that the install date would remain the same. I was then contacted by the store on December 8th and told I unfortunately would have to wait until the 13th. The next day I received a email that I would not be getting service installed until the 19th of December. Now because I took you at your word I canceled my services with mediacom on the 8th and now have no phone or Internet that I need for doctors that call and contact me. I called into customer service and was told that I could not speak to a manager that I would have to wait 48 to 72 hours for a call back. It's now past three days and no call back, resolution or even an acknowledgement of the issue when I called in to your customer service. Sadly I'm going to call mediacom tommrow and get their services back and cancel yours. Just a word of advice no matter how big of a company you are when you treat customers like this it will eventually effect your company. Maybe not short-term but it will long term. You have lost a customer that was ordering your biggest U-verse package and I contemplating weather or not keeping my three cell phones with your company. I hope I get a resolution to this issue before I have to get mediacom again. Thanks