Amli At McGinnis Ferry

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Twice recently, it is a struggle retrieving delivered UPS, USPS & Fedex packages from office. They claim no liability. Left high & dry; no recourse. This has happened several times. The two that I recently have been unable to collect both had tracking numbers and one was even signed for by "Anita" in the leasing office. I am led to believe theft is happening by staff in the leasing office because it does not add up. I tracked both packages back to the senders and they were both delivered. What is more there are two entries in the "package log book" at the leasing office with my apartment number that are unsigned for ... because the packages have not been picked up by me, because they are "not there." Answers I got from AMLI staff do not add up. They claim to have returned unclaimed packages to senders but have no record of the returns. Another story is that the mail carrier, of their own accord, clears unclaimed every two weeks. It just does not add up. Which is it?