Best Buy

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CLOSED NOW - Opens at 10:00am

This is the perfect example of poor customer service; and incompetent staff! Ordered & paid for a range; took two attempts &2 weeks to get a response. Spoke with 2 different managers on two separate days regarding the process & the standard response was the system has not been updated; it takes 24 hours for the system to update. Well in this case it has been 48 hours & still no resolution. This company can process a purchase in minutes but it takes days to correct their error! Never again

I go to this BestBuy often because it is very convenient for me but if i didn't have such a busy schedule I would definitely drive all the way to annapolis to go to a nicer one. The staff are rude and slow and look miserable all the time. I almost always feel like an inconvenience.

So all I wanted was to check whether or not they had a laptop cord before I drove all the way there from my location. The first time I called, I chose the prompt to speak to a sale's associate, the phone just rang. I hung up and called back, this time choosing the prompt for the geek squad. The guy who answered the phone had no clue what I was talking about and said let me transfer you to our computer dept. (Geek Squad member but doesn't know anything about laptop cords????) So I got transferred and AGAIN, no answer. It's a waste of time to call and attempt to get any information over the phone. They don't answer and if they DO answer, they have no clue what they're talking about.

I first went into the store to get an estimate on a security system installation for my Magnum. Was told $249.00 for a Viper 350. Next day I called the store to setup appointment and again asked for an estimate. I was asked a few questions about my car and was quoted $239.00 and would take 2-4 hours. Next day I went back to the store to see if they had an appointment cancellation in hopes they could install this day. No cancells, but this tech asked what kind of car. I told him the same thing I told the tech from when I called the store...however, this tech says that I need an additional part that would cost $99, plus $29 for something and $5 for trash fee. Or they could install without the $99 part which would only be $85 and the $5 trash fee. The $249.00 cost plus these other costs. So now I'm looking at $249 plus $99 plus $29 plus $5 equals $385.00. OR $249.00 plus $85 plus $5 equals $340. I have not decided to keep my appointment or jerk them around and just not show up. I thought the No Name Store was trying to cheat me but NO, it's the Name Brand Store that run game. The other guy was straight up and said $400.00.

I love Best Buy stores, this one in particular just has a wonderful atomosphere and they greet you with kindness as soon as you enter. It's a good store. Better than any other.