Keith Allen Knoell, MD

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CLOSED NOW - Opens at 9:00am

Daughter is a student - gets sent to the dermatologist for a rash on arm. Gives them her insurance card through her school. While in office for rash, Doc notices a callus on finger and says he can freeze it off. He dabs a swab on it and she leaves. She was there for a rash on arm, they treated something unrelated, then charges the insurance company for a surgical procedure and an office visit. Insurance does not cover an office visit at same time as a surgical procedure. Sends daughter to collections. Parent calls to "work out a discount due to circumstances". Billing Manager, Jean, states that it is already with collections and she cannot do something for one person and not for all. Gave the opportunity to Blue Ridge Dermatology to come to an amicable solution. Even after giving Jean the opportunity to fist speak with the Doc before making that decision, she chose to attempt to make no agreement but complete payment. This company, or perhaps the office staff only, are taking advantage of young people who do not know any better - New adults (new 18 year olds) are prime targets to be taken advantage of - They do not yet know to discuss charges before a procedure - especially when the doc says to do it. Incredibly disappointed. More so after explaining the situation rationally and getting shut down flatly. So beyond unacceptable and unethical.