Interstate Moving and Relocation Group

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I had a great experience working with them. Their estimate was fair and their customer service was fantastic. They were quick and efficient and I have no complaints.

Professional, helpful, and efficient. They were cheaper than I thought they would be, and ended up moving us out a lot quicker than I thought as well. They treated all of my belongings like their own. They were respectful to my father and me the whole time they were here. They made this whole process simple, and anxiety free. Would highly recommend them for moving and relocating. Thank you!

This company covered it all. I was initially worried by a few of the neg reviews, but my deposit was already made so I had to move forward. My experience with IMRG was great. The company that moved me from FL to MI was on time, professional, fast, and friendly. The quoted price is pretty close to what I paid (off by a few hundred), and I stayed in constant communication the entire time. I would definitely recommend to friends and family.

I was staying in the area (Boca) for a few months for business, and used Interstate moving to both move in as well as move out. They were easy to work with, fast, professional, and got the job done to my requirements. I would happily use their services again in the future if the need ever arose. My only complaint is that movers were about 30 minutes late for the move out, but overall a great experience.

Triple Charged the Interstate Estimate. Unpredictable Communication with this business. Lies to the Customer. Abandons Customer after the Sale.

Interstate Moving and Relocation Group, hereby referred to as IMRG, has failed to provide me:

1) A reasonable timeline of when to expect pickup in Los Angeles.
2) A reasonable timeline of when to expect my things in Arizona.
3) Accurate verification of payment method.
4) Accurate estimate of final bill off by 250%
5) Followup with All State Movers explaining final bill and failing to get a weight ticket.
6) Assistance in helping me process my lost and damaged items report.
7) Reliable communication throughout the business transaction.

My claim is that IMRG, was negligent in their stated responsibilities to the consumer as outlined in their Binding Contract Agreement.

1) "Expert advice and guidance throughout the course of your move"

I have email and phone records of IMRG continually not answering or responding to business inquiries in a timely manner. For example, when contacted, IMRG agreed to contact All State Movers, hereby referred to as ASM, for a weight ticket. I confirmed with ASM that IMRG had not called. To this time I have not received a weight ticket of my items accounting for the charges as requested of my agent.

I have an issue with IMRG in regards to Payment Method.

Upon paying my deposit, I specifically requested verbally on the phone with IMRG customer service and my sales rep that I would need to work with a moving company that accepted a credit card. I was assured Yes that can be arranged and they would arrange for it. However, upon moving day, ASM insisted that they could only accept a personal check. This put me in a very difficult position as a consumer. Not only had I not expected this at all, and so I had packed my checkbooks, I also had to call my father and ask for an emergency personal loan to cover the balance.

I would not recommend this business to anybody.