Napleton Infiniti

Write a Review850-297-1488

CLOSED NOW - Opens at 9:00am

Eddie was very knowledgeable and personable. He made the whole shopping and purchasing experience very pleasurable. The same can be said at the other employees that we met.

Jeff and Michelle went above and beyond to make the deal happen. They were very nice and professional, and made our experience very pleasant. I strongly recommend this dealership!

Jeff was very patient and understanding and worked very hard to make the deal.

Recently taken over an existing dealer that was losing the true value of customer relationships and service. A tremendous improvement. The staff was attentive and courteous to me (the customer). I have faith along with a sigh of relief in the arrival of Napleton Infiniti to Tallahassee!

Jeff is very professional and did a great job!

Steven was very friendly and knowledgeable and has excellent customer skills.

I found the website very helpful in choosing a vehicle — been able to look at the inventory and compare options.

Great buying experience. Jeff was friendly and knowledgeable!

What a great experience to have. My daughter loves her new Infiniti FX 35.

We were greeted warmly and without pressure when we arrived at this dealership. Shea was very knowledgeable and helpful in our quest, and answered each question thoroughly. Every employee we met was friendly and very accommodating. Thanks Shea for making a difficult task and decision less traumatic!

Everybody was very helpful, kind and professional – Alex made the deal a comfortable experience. Thanks.

It was my first car purchase out of college and Shea was extremely helpful. He made the car buying experience perfect.

Made a deal with you easily and quickly! Will do business with Shea again.

My second C37 Coupe is now with me, thanks to Keith.

Shea did the best job I have ever experienced. I have bought 15 cars in my life, by far the best experience ever. Will recommend to anybody to come see the guys.

The car I purchased might not be a lemon, but this dealership sure is! My fiancée and I had been car shopping for quite some time and finally settled on an Infiniti G37. Upon first arriving at Napleton, we were warmly greeted by Michael, who no longer works there. Michael was kind, helpful, and made our experience pleasant. Everything was great up until we went to sign the paperwork where we regretfully had to work with Billy. Billy is the most deceitful salesman we have ever encountered. While we were in his office signing our lives away, he began explaining to us the warranties that came with the vehicle... But did not explain that they came at a hefty price. He began circling things all over the contract and when my fiancée asked him what he was circling his answer was "it's just procedure". All that Napleton required was a $4k down payment and I walked away with my new vehicle. A few days later as I am setting up my accounts with the financing company and am looking back over that paperwork, I realize that Billy tacked $4k worth of warranties onto the sale price of the car. Had I known I would owe an additional $4k, including interest, I never would have willingly purchased it. Billy explained to us that it "came with the car". Once I realized that my down payment was going towards bogus warranties rather than the principle balance as I was told, I called Billy up and insisted he remove them immediately. I went down to the dealership to sign cancellation papers for the warranties and was told they would be removed within 2 weeks. After 2.5 months, this problem has still not been handled. I have put numerous calls into Billy, who does not return my calls. I decided I had enough so went above Billy's head to the GM, Nick. Nick was not able to offer any assistance to my situation and transferred me to the accounting department. The woman in accounting promises to call me back ASAP to give me an answer on what the heck was going on. After not hearing back for 3 days, I called up again. Supposedly Napleton had over-nighted paperwork to my loan company but as of now I still do not know what is going on or if they are telling the truth. This was my first car buying experience and it was most horrible. Knowing what I know now, I would NEVER have chosen Napleton. Bravo Billy, you conned a young couple out of $4k. He could have at least bought us dinner before he f***ed us.

The experience has been exceptional. The staff was very courteous & informative.

I never thought that buying a car could be fun. I bought an Infiniti because it is fun to drive. Napleton made the process easy and ordered me the very car I wanted. Alex did a great job.

The sales rep was friendly and helped. Also he wasn’t pushy or hard to deal with. Overall it was a good experience.

We know infiniti is an excellent quality product. Our experience was most exciting today from we walked into the show room and saw your new cars, your staff was most accommodating and especially patient with us with our decision to drive one home. Thank you