Home Security Safe

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I Called for a service on the last week of October and spoke to a Customer Service Rep. Becky. I was given an appointment on 11-3-2018 but the technician did not show up on that day. Becky called me the following week to check to see if the technician showed up. I responded in the negative and she told me she'll get on it.
Long story short, another technician whose first name is Ben called me on Tuesday 11-13-2018 and we agreed on a schedule for Wednesday 11-14-2018.
Ben showed up on time did his job and I must admit he is the ultimate professional as far as tech service is concerned.
You guys need more folks like Becky and Ben for your business to grow. Remember, it's not just price alone but customer service is huge.
Thanks Becky and Ben

Courteous, professional and set a very high bar.
Total confidence in their doing what they say - and being proactive when required either by or of them.

I very rarely give 5 out of 5 twice.

I have had the system for almost ten years- the past two unable to use because I no longer had a landline. Dawn was so helpful to explain to me what I could do. The previous CS told me all so could do was to pay the rest of the contract, The Tech Octavio was extremely helpful. He showed me everything and made the experience very pleasant. I would recommend both of them.
Because of them you now have a satisfied customer!!! Thank you!

Installation and service from professional staff were both exemplary... Patience was exhibited throughout explanations and questions. We highly recommend...

The service reps were very helpful and enjoyed doing business with them. And I would recommend this service to others

This is a great company! Great service. I worked with Joseph Forte and he was able to get service out to my house the next day!

Great service from safe home security

Customer service answered my questions and gave me suggestions for ways to check out my system. The person was knowledgeable about my system too. He told me how to check out how my system is functioning when I am there.

Joanna was extremely helpful, answering all of my questions in a timely fashion. She also made a few suggestions to improve my system going forward.

They are a supportive company and are there when I need them. Had a window malfunction and they called immediately and dispatched the police. All was well, thank goodness. Craig was very helpful today with my system.

I had attempted to get a hold of two different account managers the last couple weeks. Left a voicemail for both and never received a return call. Thought I'd start a chat. Worked out great. The representative W was very helpful, answered my questions and resolved the matter in no time. Thank you!

Mitch was absolutely the best. I had not used my security system since it was installed on Fed 3, 2018 as my city required a permit. Mitch helped me to re establish both my verbal and my numeric passcodes. He was so kind and patient and gave me a great deal of confidence in dealing with something very foreign to me.

Kathy Morris

Was having a horrible time getting a technician from Safe Guard to service!!
Spoke to Gregg ext.1197 finally got excellent results!! Sent down tech Angel things got handled beautifully maybe now my company will stay with Safe Guard .
Gregg I commend you your a man of your word. Your company is lucky yo have a worker like you on board! Great Job! ~J~ Grand Sicilian Marble & Granite

Excellent customer service by Manny. He was knowledgable and understanding if my situation. He assured me that the matter would be resolved by a rechnician.

I've been a very happy Safe Home customer for about 7 years now and my experience with customer service today was consistent with the company I have come to greatly trust. No hold time. Friendly and knowledgeable representative. HIGHLY recommend this company!!! :)

Not too favorable. I was told the tech would be here from 9:00 am to1:00 pm on Feb 17, 2018. About 10:30 I called to see if the could possibly give me an idea within that frame the approximate time, I was told no, they could not give me an idea of the time. At 12:15, the office called and said the tech was backlogged and would instead, be here between 1:00 and 5:00 pm. How aggravating, I told the woman NO, I had other appointments in the afternoon. Paul, the tech, called and said he would indeed be here in about an hour and he was, with expert and professional service. Why or who is booking the appointments, it is so horribly wrong? Not good for customer or the tech.How stressful!! My other problem was when I ordered an updated panel to be installed, the salesman
on phone told me it was the same size and would fit within the same area as the old one, not true a big hole in plaster, very upsetting for me and Paul, the tech. All this aggravation is not worth the extra five dollars per month I am being charged. Had I known, I would not have ordered a new panel, which I understand is being issued now to all new customers.

very helpful and kind although sometimes it takes too long waiting for a guy to come out and help but the lady on the phone very nice

I am very satisfied customer with SHS when I have a problem with my system they are always there to help me

Very informative..Very good phone skills and rep was very patient. I felt I had a clear insight into my problem and that was because the rep handled my call very professionally and not in a condescending manner.

Great customer service. Manny helped me sort out the payment issue and he was very efficient and helpful.