Fred's Appliance Service

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The service that we received from Fred's was nothing short of exceptional. We received an appointment call within minutes of reporting to KitchenAid a problem with our dishwasher. Your customer service team also sent us follow-up calls to remind us of the service window, and our technician, "Luke," called prior to arriving. I cannot say enough good things about Luke. He was professional, exceptionally courteous, and competent. He quickly diagnosed the problem (which had been misdiagnosed by a previous tech from a different company), and then fixed it. Luke answered any and all questions that I had and explained his work. He even wanted to make sure that I completely understood what I was being billed for. He is very mature for such a young man and a fine representative of your Company. Fred's magnet is now fixed in a prominent place on our refrigerator with Luke's name written on it. The repair was not inexpensive, but customer service "helps the medicine go down." Nice work and thank you!

THey are very timely. Very clean and left the home as clean as when they came. The problem was fixed the first time when Luke arrived. He was VERY Professional.

Our service technician CHRIS was great. He was very polite and knowledgeable. He was able to replace the complex wiring harness on our Frigidaire dishwasher quickly and efficiently. He was a great representative for Fred's Appliance! I'd give him and Fred's 5 Stars out of five.

I would never use this company again. Our Referitgator stopped cooling so I automatically called our Home warranty company and was scheduled an appointment with Fred's Appliance. When the tech showed up he simply plugged in the unit, stood back for a couple of seconds and then opened the door and looked at the temps to see what I had them set to. He then turned to me a said everything is fine and wrote me up for $75. He was in my home for a maximum of 10 minutes. He didn't look at the fan, compressor nothing! When I told him that I thought $75 was excessive considering he did nothing he was extremly rude and told me that, that was too bad and that it was standard procedure to pay a service fee. I explained to him that I was fine with paying a service fee but I just thought that $75 for what he did (or in this case what he didn't) do was not reasonable. When I asked to speak to his office manager he was extremly defensive and rude. When I finally was able to talk to someone at the office she was the exact same way. So I am now left with a fridge that I'm not even sure what to do with because it will not keep temperatures a bill of $75 and a whole lot of frustration! I will never recomend this company or use them in the future. I filed a complaint with my warranty company as well as the BBB. I would recomend to go else where. Save yourself some money and the frustration.

They were very organized, friendly, efficient and professional.

very prompt and excellent service

I found Fred's Appliance service person to be polite and to the point. I would highly recommend this company to everyone. My service call was totally foolish --- I didn't get the light bulb in correctly so I called the manufacturer. The Manufacturer had a person who had no clue about the refridgerator...they could not answer my questions...only told me to schedule service call. Long story short...Fred's person came in, tightened my light bulb (correctly) and fixed my problem without making me feel like a jerk. So....yes...Fred's saved me quite a bit of money because I was contemplating just buyin a new fridge vs. fixing it. Fridge is over l0 years old. Sure glad I called Fred's. Word of warning to everyone....take your time and check the obvious....don't listen to the manufacturer who only employs the Peggy's of the World who has no clue about the product you bought.

My technician Brian taught me how to make my dryer function properly. He even explained about the vents and covers which I had never seen the end outside. He was very nice and calm in showing me how to check for blockage to keep everything flowing

While the service technician was knowledgeable, courtious, and very good with my three dogs, the main office's phone system was problematic in that there is no way to bypass the automation and talk to a human. My phone number was entered incorrectly and there was no other way to get to a human. I highly recommend the service, they just seriously need to address the way customers can contact them.

The guys from Fred's Appliance always make a service call as easy as possible -- from appointment hours to explaining the entire repair or appliance correction process. And, best, they get the job done right the first time.

He was very nice and explained things good.

Greg arrived right on time and figured out my dryer problem within a few minutes. He took care of the problem immediately so that I was "back in business" within in no time at all. He was friendly, competent and made sure that I understood the problem and what to look for in the future. Great service!

Tim G arrived within the stated time.He diagnosed the promblem immediately and had the parts ordered and let us know the follow up day.

Rob A showed up and quickly had the microware down and repaired within 30 minutes.

It freed up the rest of my morning.

Both men were polite and left no mess whatsoever.

It was exceptional service. Very friendly. He was the best repair guy we have ever had. Keep up the good work! Great wiith children too!!!!

Brian's the man from Fred's; very personable, professional and knowledgeable. Had problem with my stove (burner out) Brian came on the seen and quickly determined the problem; new burner had to be ordered and arrived the next day. Due to other comitments (by me) I had to schedule the burner installation one week later. One week later Brian was on the seen again, quickley installed the burner, tested that it worked properly, and it did. Brian then left. Not the frist time Fred's has serviced an appliance of mine; it was about a year ago. Total satisfaction with Fred's service.

Luke was great!! I had many, many issues with a PREVIOUS repair company for warranty work. I called Whirlpool to request a different repair company and they sent Fred's Appliance. They scheduled my appointment and were out to fix my washer the next day. Laura was very pleasant and accommodating on the phone. Luke was extremely pleasant, professional and polite. He did a wonderful job and made sure the washer was fixed properly. I would highly recommend Fred's Appliance and I will be calling Whirlpool to let them know they should give out the Fred's Appliance name and number for repairs. Thank you for a great job and excellent customer service!

Very friendly, well informed. Diagnosed and fixed in less than half hour. Would call on them again.

Quick and professional service performed as requested and on time. Same appliance broke twice and replacement parts arrived the next day. Technician was knowlegable and competent. Installation completed courteously. Great service!

Art came to fix the problem that I had with my washer. He was very courteous and answered all my questions. He was very informative and fixed the problem quickly. I would recommend Fred's Appliance to all my friends.